Contact Us About Casino Reviews and Updates
Need to get in touch with the team behind Casino Guide Au? This page covers what we can help with, how to reach us, and — just as importantly — what belongs elsewhere.
What to contact us about
We read everything sent to our editorial inbox and use it to keep the site accurate and current. You can write to us about:
- Corrections and updates. Spotted an outdated licence number, a bonus that no longer exists, a closed casino or a factual error in any of our reviews or guides? Send us the details and we’ll review the material.
- Editorial questions. Queries about how we rate operators, what our review process involves, or why a particular brand appears (or doesn’t appear) in our rankings.
- Partnerships and advertising. If you represent a brand or service and want to discuss working with Casino Guide Au, include your company details and a brief proposal so we can route your enquiry properly.
How to reach us
Email the team at [email protected].
To help us respond usefully, include the page or article you’re referring to, any relevant reference numbers or screenshots, and a clear description of your question or request. When we make changes based on reader feedback, we note the update date on the affected page — our content is reviewed regularly to reflect the current state of the market as of 2026.
Please allow up to two business days for a reply during busy periods, though we usually respond sooner.
Gambling problems: don’t write to us
Casino Guide Au is not a support service. If gambling is causing you financial, emotional or personal harm, please do not email our editorial team — we are editors, not counsellors, and we cannot provide crisis support or advice on managing gambling problems.
Instead, visit our responsible gambling page, where you’ll find information about BetStop, Australia’s National Self-Exclusion Register, and other support services. Registering with BetStop will block you from licensed online and phone gambling services in Australia — though it will not close or prevent accounts with offshore operators, which sit outside the register’s scope.
If your concern involves a specific offshore operator — for example, withheld winnings or unauthorised charges — our responsible gambling page also explains how to document your case (screenshots, reference numbers, timestamps) and which state or territory regulator to report an unlicensed operator to.
A note on scope
We cannot recover funds, mediate disputes with casinos, or provide legal or tax advice. For questions about whether your gambling activity has tax implications, consult a qualified Australian tax adviser.
For everything else — corrections, editorial queries, partnerships — we’re at [email protected] and happy to hear from you.